Safety/Danger

Outage involves danger and is a safety issue to the public i.e. live wires on the ground, fire, etc. Exercise extreme caution.  This type of outage will be given top priority at all times.

Critical Loads

Outage that involves interruption to essential services, i.e. the hospital.  If there are no safety/danger related outages, this outage will be given top priority.

General Outage

Outage that may be caused by wind, fallen trees, animal contact, and or defective equipment.  This type of outage typically poses little to no danger to the public, aside from the loss of power.  If there are multiple general outages at any given time they will be handled in a priority sequence that restores power to the greatest number of customers. (i.e. Outage 1 – 650 customers, Outage 2 – 2000 customers, Outage 3 – 400 customers, the restoration sequence would be Outage 2, Outage 1, Outage 3)

Planned Outage

Outage has been planned by NBH, with ample notice provided to the affected customers.  This type of outage is used to repair and upgrade existing infrastructure and/or construct or connect new infrastructure.

Please note all times are approximate. Sustained outages affecting 300 customers or fewer may not be shown. This information is not in real time and updates may be delayed. Refresh to see the latest. All data on this outage map is for information only.

The Service Outage Map may have limited accessibility. We're working to meet AODA standards. For accessible outage info or communication support, contact us at 705-474-8100.